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  • Where does Printiful.net ship?
    Printiful.net ships to all US states and military addresses (AE, AA, AP). We do not ship internationally, or to Canada, or any US territories or protectorates. Upon request, Printiful.net will ship Corporate gift orders internationally at additional cost.
  • Where Can I See Your Past Work
    Click HERE for more of our past works.
  • Can I Pick Up My Order at One of Your Warehouse Locations?
    Yes and no. You may only pick up blank t-shirts from one of our nation wide locations. Due to concern of customers safety, we do not allow warehouse pick up for all our custom products. Which include screen printing supplies (except screen burning service), custom screen printed products and custom embroidered products. Please allow 24 hours processing. We will email you when your order(s) is ready for pick up. *Please note that we are currently only offering FREE pick up for blank apparels at our Fullerton warehouse. If you would like to pick up from our other locations, please email us after your purchase. Thank you.
  • ​How Do I Place An Order?​
    1. Please email us your design and the sizes of tees for your purchase after purchase along with your order number. 2. One of our sales associate will get back to you within 24 hours. 3. We will confirm your payment received and start with the digital sample process. (Digital sample usually takes up to 3 business days.) 4. Once we receive your conformation for print we will start printing process. (Printing usually takes up to 3 business days.) 5. We will ship your finished products via USPS. (Shipping usually takes 3-5 business days.)
  • What inks are you using for printing apparel?
    Our apparel is created with the latest in garment printing technology. In addition, our inks are highest quality and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below.
  • What if I have a problem with my order?
    At Printiful.net we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but Printiful.net is changing that: We deliver high-quality products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created at Printiful.net, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Printiful.net before returning any goods to ensure that your return is handled quickly and accurately. If you have any questions or concerns about your order, call us for real, live help 6 days a week at 1-626-782-9566, Monday-Friday: 8am - 6pm PT, Saturday: 10am - 6pm ET, and Sunday: Closed.
  • Can I get a sample before I order?
    Looking for the peace of mind from seeing, touching, or even trying on a product before placing your order? We can have a blank sample at your door within a week to make sure your printed products are exactly what you want. ​ Most of our customers rest assured knowing that in addition to seeing a proof email, multiple printers review every order. However, we know that sometimes circumstances may require sending a printed sample. ​ A sample printed with your custom design is automatically sent for orders over 1000 pieces (or $5,000) as part of the approval process. For orders that don’t automatically qualify, this printed sample is also available for a non-refundable $75.00 fee. ​ Give us a call at 1-626-782-9566, and one of our service representatives will be happy to arrange shipment of a blank sample, usually for a small fee, or a printed sample.
  • How can I get help with my design?
    Whether you’re having trouble with the Design Lab, not sure how many ink colors you’ll need to print your uploaded art, or just want a helpful designer to take a look at your design, we’re always happy to help! Most design questions can be answered by our service representatives. Call us for real, live help 6 days a week at 1-626-782-9566, Monday-Friday: 8am - 6pm PT Saturday: 10am - 6pm PT Sunday: Closed
  • Returns & Refunds
    We accept returns and exchanges only on our items. There will be a 15% restocking fee for all returns. We do not accept returns on all custom printed items unless received products are not as described for damaged. Please contact us if you have any questions. *Read our full privacy policy HERE.
  • Payment & Shipping
    We accept all major credit cards and PayPal. All custom printed apparels and pre-exposed screens are always FREE shipping. And free shipping on orders $200 or more for blank apparels. *We offer local pick up on all our blank apparels. No minimum. Click HERE to see all our warehouse locations across the country.
  • Can I edit my Fundraising page after launch?
    Organizers are able to edit the content of their story, add photos/video to it and extend their page by a couple days, whenever they like! Just log into your account to access that specific dashboard. Many other elements are locked, as it would affect any current supporter orders. Please contact us if you’d like to edit any of the below: -Design -Product -Price -Ship method -Campaign URL -Goal -Contact Information
  • Can I offer additional items in my Custom Ink Fundraising page?
    We can offer up to six items on the same Printiful Fundraising page in a variety of styles and colors, as long as they have the same design and are the same apparel type (shirts with shirts). If you currently have a draft campaign or are in the process of setting up your Fundraiser, you can add the additional products yourself in the designs stage of the setup process by clicking the "More Products" button on the right hand side of the design lab. If your page is already live, please contact our team and they can assist you with a vast knowledge of product, styles and pricing suggestions.
  • How long should I run my Fundraising page?
    We've seen our most successful fundraisers run anywhere from 2-4 weeks. This will allow enough time to promote your page and give your supporters enough time to support the Fundraising page, but will be short enough to get the shirts out quickly to your supporters. Please keep in mind that shirts are usually delivered approximately 10 working days after a page closes, so if you have a tight deadline, or an event date you'd like to have the shirts in time for, you'll need to leave enough time between the end of your Fundraising page and your event date. The purchasing time will close at 11:59 pm PST on the day you choose to end the Fundraiser.
  • Is the goal the same thing as the print minimum?
    The goal is a motivational quantity for your Fundraiser to reach. It's OK if you don't meet the goal! We'll still print your items and disburse your funds, as long as the print minimum is met. If you surpass the goal and want to update it, please contact us and we can help! Your print minimum is your "must sell" quantity, in order for your items to get printed. After this point, you'll start earning funds per item sold. The more items sold, the more you earn per item! If a Printiful Fundraising page does not sell the minimum needed to print, supporters are promptly refunded for their purchase. We will still donate any additional donations from supporters.
  • Is there a fee for all this?
    Yes. We charge a 20% plus 3.5% credit card transaction fees on all orders. The 20% fee is charged cause we offer free shipping on all purchases made by your customers.
  • Is there a way for us to get our money faster?
    Yes. If you wish to get paid weekly or daily, please contact one of our sale associate and we can set up a payment plan to you for your desired time frame. *Please note that there will be a 10% transaction fees, on top of our regular fees, for all payments requested daily.
  • How and when will the funds be sent?
    The amount of time it takes to receive your funds depends on the payment method you select. We can send funds via Paypal, or check! There are 3 options for a beneficiary: Organizer, a charity, or a third party. Organizer: If you selected to have your funds sent to you via Paypal. This disbursement takes no more than 5 business days from the day your fundraiser closes. Charity: If you select an organization or non-profit, there is the option for an online donation through their homepage/donation link or a check. The check can be mailed to the organizer to hand over to the organization, but please include "c/o" with the organizer name in the mailing address. Online payments take no more than two weeks and checks take about one week. Third Party: This can be another person, group or team. The options for payment are a team/group website or a check. The check can be mailed to the organizer to hand over to the third party, but please include "c/o" with the organizer name in the mailing address. Online payments take no more than two weeks and checks take about one week.
  • What is the fundraising potential for my Fundraiser?
    With Printiful Fundraising, you control the amount of money raised by customizing your product, sales price and design. During Step 1 of the setup process, you decide: The Product Our most popular shirt is the Smart Blank Cotton T-shirt, a standard fitting unisex shirt with a variety of size options and colors at a budget-friendly price point. Trendy or names brands are typically less fundraiser friendly but enjoyed by supporters. We use Printiful's entire catalog, but please note that not all their products are available for fulfillment. For example, we’re not able to individually ship 12 oz glass drinkware, but we can ship them all to one place. Contact our team for more information about non-apparel items! The Sales Price Generally, shirts should be priced at $20-$25. If you choose a premium product or have a multi-colored design, you may want to set your price at $30-$35. We found that supporters will typically donate around $40 for a cause, so don’t be afraid to set a price higher than $20! Pay attention to your potential funds as you swap products, adjust the sales price and update the ink colors in your design; your potential funds will update! The Design Simple, low ink color designs will provide the biggest fundraising potential! Adding ink colors and other print locations, like the back of the shirt, will increase the production cost of the item, which means less funds raised. It’s best to have a design that’s to the point and appeals to a broad audience. The last and most important component is how many items are sold in your fundraising page. The more you sell, the more you make on each item. While every fundraiser is different, below is the fundraising potential for a two color design printed on a Gildan Ultra Cotton T-shirt in one location (front of the shirt only) with a sale price of $25. If this shirt was offered at a $20 sale price then each shirt would earn $5 less per shirt. 25 shirts sold = Earn about $15.00 per shirt 50 shirts sold = Earn about $17.00 per shirt 100 shirts sold = Earn about $19.00 per shirt
  • How much of my supporter's donations will go to the cause?
    Your supporters have the option to buy an item, buy an item and give a donation, or give a donation only. Donations have the option to be given anonymously. On a bank statement, on order or donation will show as “Customink FR”. Any donation from your supporters will have a 3.5% processing fee deducted from it. This money is passed through our credit card processor, so none of it goes to Printiful Fundraising. If a fundraiser does not meet print minimum, but has donations of $10 or more, we refund the shirt purchases but still send the donations to your beneficiary.
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